Refund Policy

Return Eligibility

At Aspen Lane Designs, we take pride in our personalized items. If you are not completely satisfied with your purchase, you may reach out to us within 14 days of receiving your item, provided it is in its original condition and packaging. Please note that items must be unused and undamaged to be eligible for a return. 

Please email us at aspenlanedesignscompany@gmail.com with a photo of the item and what is wrong with the item. 

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at aspenlanedesignscompany@gmail.com to request a return authorization.
• Provide your order number and a brief explanation of the reason for the return.
• Once your return is authorized, you will receive instructions on how to return the product.

Refund Methods and Processing Time

Refunds will be processed using the same payment method used for the original purchase. Once the returned item is received and inspected, refunds will be issued within 7-10 business days. Please allow additional time for your bank to process the refund.

Special Cases

If you receive a damaged item or the wrong item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund. To expedite the process, please include photos of the damaged or incorrect item in your communication.

Exceptions to the Policy

Custom or personalized items are typically non-refundable unless they are damaged. If your item arrives damaged or incorrect please let us know with in 48 hours of receiving item. 

Items are not refunded if personalization was incorrect when submitting the order by the customer with incorrect information We encourage you to double-check your personalization details before placing your order to ensure satisfaction.

Thank you for choosing Aspen Lane Designs for your personalized gifts We appreciate your understanding and support!